The recent panorama programme has been extremely distressing and raised many concerns about what goes on in Veterinary Practice.

We have all been shocked by the revelations and are worried that the strong relationship between the Profession and its clients has been damaged. The cornerstone of Ash Veterinary Surgery’s ethos is to provide the very best treatment in an open, honest and caring manner aiming to maintain our clients trust for everything that we do.

Through Mike Jessop we worked closely with the BBC to help them understand some of the more extreme practices that they witnessed and filmed.

We would like to reassure our clients that:

  • We are committed to continuous staff training and development
  • We would never allow unqualified staff to perform procedures on your pets without close and senior supervision
  • We employ 5 fully Registered Veterinary Nurses and only, once fully qualified, are they allowed to perform tasks under the exemption section of the Veterinary Surgeons Act
  • We are committed to providing accurate information about fees and endeavour to keep our clients updated on costs during investigation procedures. Fully itemised bills are produced and we are always ready to discuss costs.
  • We are committed to the care and welfare of pets left with us and use sedative techniques to minimise any handling stress that may arise.

If this programme has raised any issues or concerns you would like to discuss with us, please telephone the practice for an appointment with a veterinary surgeon.